Refund And Returns Policy SenpaiTee 10 Rules

At SenpaiTee.com, your satisfaction is our top priority. We want you to enjoy every purchase you make with us. However, if there is an issue with your order, we’re here to help. Please review our comprehensive refund and returns policy below for guidance on how to handle returns, exchanges, or refunds.

1. Damaged, Defective, or Misprinted Items

We strive for perfection, but in rare cases where products arrive damaged, defective, or misprinted, we’re committed to resolving the issue quickly.

How to File a Claim:

Claims must be submitted within 30 days of receiving the product.
Contact us via our website or email at support@senpaitee.com with your order number, a description of the issue, and clear photos of the defect.
Once verified, we will either:
- Replace the defective item.
- Offer a full refund to your original payment method.

Note: This process is at no extra cost to you.

2. Lost Packages

We understand the frustration of waiting for a package that doesn’t arrive. If your order is lost during transit, we’ll ensure it’s resolved.

Steps to Resolve:

Submit a claim within 30 days of the estimated delivery date.
Once confirmed as lost by the carrier, you will have the option to:
- Receive a replacement.
- Get a refund for the full amount of your purchase.

3. Return Address

When returning an item, ensure it is sent to the designated return address.

Important Details:

We will notify you via email once your return is received and inspected.
Unclaimed returns will be donated to charity after 30 days
Returns sent to any address other than our designated facility will be considered invalid, and any additional shipping costs will be your responsibility.

4. Incorrect Address

Providing an accurate shipping address is crucial to ensuring timely delivery.

Policy for Incorrect Addresses:

If an order is returned due to an incorrect or insufficient address:
- We will contact you to confirm the correct address.
- You will be responsible for any additional shipping costs incurred for reshipping the order.

5. Unclaimed Shipments

If a package is unclaimed by the recipient, it will be returned to the original sender.

Next Steps for Unclaimed Packages:

You will be responsible for the cost of reshipping once the correct address is confirmed.
Unclaimed items that remain unaddressed for 30 days may be donated to charity.

6. Products Not Eligible for Return

Some products are not eligible for return due to health and hygiene concerns or customization.

Non-Returnable Items:

Sealed goods such as face masks cannot be returned or reshipped.
Custom or personalized products are also non-returnable.

Returned items that fall under these categories will be discarded.

7. Returns Due to Buyer’s Remorse or Size Exchanges

We encourage customers to carefully review product details and sizing charts before making a purchase.

Policy for Returns or Exchanges:

Returns for buyer’s remorse are not accepted.
For size exchanges:
- Contact us first to arrange the return.
- You are responsible for shipping costs for both the return and the new order.
- Place a new order for the desired size at your own expense.
Customers in Brazil must follow these specific guidelines:
- Submit return or refund requests within 7 days of receiving the product.
- Items must be unused and returned in their original condition.
- Returns will be inspected before approval.

8.EU Consumer Rights - Refund and Returns Policy

In compliance with EU Consumer Rights legislation, customers may have the right to return items under specific circumstances.

Exemptions Include:

Custom or personalized items.
Sealed goods that are unsuitable for return once opened for health or hygiene reasons (e.g., face masks).

We reserve the right to refuse returns that fall under these exceptions.

9. Refund Process

Refunds are processed as soon as returned items are inspected and approved.

What to Expect:

Refunds will be issued to the original payment method used at the time of purchase.
Depending on your bank or card issuer, refunds may take 5-10 business days to reflect in your account.